Due to the growing need for improved process management in terms of optimization, customer experience and risk mitigation, the BPM industry has grown rapidly in the past few years. BPM tools have become a necessary part of any business striving for success and improvement.
It is expected that the growth will be even greater in the years to follow, so it is important to have an insight into all the changes that have been made until now, to ensure that you choose the best tool for your business operations. In this article, we will be focusing on the latest trends for 2018 so read on to discover what’s new and how these changes will impact your operations, and be sure to visit this website to find out more about BPM tools.
AI and BPM
The application of artificial intelligence with BPM tools will be even more effective when it comes to the execution of processes, both unstructured and structured. AI technology offers possibilities for sentiment analysis and for converting unstructured data into a more organized whole.
When the system continuously acquires knowledge from the information about the workflow, the results are deep learning and machine learning. This adds up to improved performance and effectiveness of the processes. With AI, process automation uses cognitive systems to come up with the best decisions based on previous analysis.
IoT and BPM
Although BPM and the Internet of Things have always been regarded as separate entities in both practice and in research, they can truly benefit from one another. For example, the management of IoT applications can largely benefit from the methods and concepts of BPM technology.
Furthermore, there are some challenges related to the IoT that require extensions and enhancements that BPM technology can provide. BPM tools can organize all instances of processes which are necessary for managing the sensor activity in real time, and can also store traceability.
Virtual personal assistants
This trend is expected to enhance the performance of BPM processes even further. Executing different tasks via mobile devices requires a new interface that is intelligent, conversational and based on natural language. That is why virtual assistants can serve as an intermediary between the users, things and BPM.
Robotic process automation (RPA) is going to be used to automate time consuming and repetitive business processes which don’t require any human intervention. A certain number of BPM related tasks can be automated with the use of bots that will replicate employees’ activities in order to complete complex operations the same way as humans, but with greater productivity. This means no errors, and more time for your employees to focus on more crucial activities.
Improved event processing
Real time event processing support provides BPM users with improved operational efficiency. Understanding events can help you determine which behavior patterns should be used to detect potential problems or opportunities.
BPM initiatives will improve system performances by including additional platform elements such as event processing, predictive analytics and operational decision management.
Adaptive case management (ACM) is required in BPM for unpredictable and unstructured processes when the sequence of activities or tasks cannot be precisely determined in advance. When it comes to the unstructured processes, we know the endpoint, but it is difficult to know each and every milestone needed for that endpoint to be reached.
That is why many BPM manufacturers now apply ACM systems, to facilitate solving the above mentioned processes.
Popular for numerous reasons, cloud applications are used to make access to crucial information more convenient. Mobile apps for BPM systems will significantly upgrade your business. Having the ability to track anything that is going on in the company as well as to receive notifications about it is a must if you want to keep up with the digital transformation.
If you want your BPM system to be successful, it has to evolve together with your business as it grows. Flexibility means that your employees will have the ability to use the software in different departments, improve functionality and change their workflow accordingly.
Since BPM systems are used to support complex processes and workflows, having the ability to customize your system to fit your company’s needs will improve its effectiveness.
To sum up, these new trends in the BPM industry are designed to provide the approach to digital strategies and their application to your business. Digital innovation has become a must in today’s business world, and it requires reviewing all of your current business processes in order to make any changes necessary for achieving your corporate and digital objectives, and these trends will serve as a guide to make that happen.